Order Information
* Order Information

     o  We require a written purchase order for all orders by fax, mail or e-mail. Telephone orders must be followed up by fax,
         mail or e-mail. Order will not be processed until an actual written or electronic purchase order is received.
     o  The purchase order should include the following information:
           -  Item name and item #
           -  Order Quantity for each item for each color
           -  Logo
           -  Imprint color and location
           -  Delivery address
           -  Contact Name
           -  Delivery Due Date
           -  Shipment method

* Order Change or Cancellation

     o  We reserve the right to ship and bill 5% over or under the ordered quantity.
     o  We will accommodate changes and order cancellation prior to production only as emergency measure. A penalty charge
         will apply. Changes to orders may affect thedelivery date and a new delivery date will be confirmed at confirmation
         of order change.

* Delivery

     o  The normal delivery is 5 - 7 full working days from the receipt of order confirmation and signed approval of paper proof.
     o  Rush charge will apply for less than normal delivery lead-time.

* Shipping

     o  All Orders are F.O.B. Surrey, BC
     o  Goods are to be shipped on customers' carrier on freight collect basis.
     o  Goods lost and damaged after receipt by the carrier are the responsibility of the carrier and not the factory.

* Returns

     You must notify us within 48 hours of receipt of merchandise if there is any problem with goods received. Unauthorized
     returns without our proper Return Authorization # will not be accepted.

* Color Registration:

     When one or more colors are registered next to another, there may be a slight registration variance amounting to
     approximately 1/32 inch in any direction on products surfaces. These tolerances meet industry standards for color
     registration and are considered acceptable.

* Distortion Factor:

     Due to the varied nature and curvatures existing in certain items, a slight distortion may occur when imprinting some
     products with square, rectangular, round or oval images